Main Function:
To manage our front of house operations on a day to day basis ensuring the highest levels of customer service are met. You will represent the Leicester Tigers Brand and be the first point of contact for all visitors.
You will be responsible for putting procedures into place to ensure the front desk operations are effective and efficient, and the reception area is maintained, professional and presentable.

Additional Key Responsibilities:
• Manage the Club’s reception areas, including the cover for secondary areas and evening / weekend functions. (E)
• Manage the Club’s complaints procedure which maximises accountability across the club and has a defined escalation process. (E)
• Assist the club in ensuring the club offers the best customer service for its supporters (E)
• Manage the Club’s charities procedure in conjunction with the Marketing team (E)
• To be responsible for the ordering of all stationery (E)
• Maintain security by following safety procedures and controlling access via the reception desk, issuing of visitor badges (E)
• Production of all employee security badges (E)
• Answer, screen and forward all incoming telephone calls, in an efficient and courteous manner. (E)
• To receive and distribute incoming mail and to frank and record all outgoing mail including special deliveries (E)
• To organise the bookings of couriers when needed. (E)
• To efficiently deal with all deliveries including those for our catering partner. To log any deliveries and returns for external functions / conferences. (E)
• Ensure all necessary stationery and print material is in place and in line with our Marketing objectives. (E)
• Operate pre-arranged bookings and entrance into the main VIP car park. (E)
• To carry out any other duties and tasks required by management, which are within the post-holder’s capabilities. (E)

Person Specification:
• Customer focused with excellent customer service and organisational skills (E)
• Must be a self-starter and good team member (D)
• Able to work under pressure and stay calm when dealing with difficult, impatient or upset guests (D)
• a flexible approach to working hours (E)
• Friendly and confident personality, smart appearance (E)
• Good spoken and written communication skills, computer literate (D)
• Flexible approach to working hours (E)

Essential
• Organised
• Customer focused
• Flexible
• High standard written and verbal communication skills
Desirable
• Previous sports club experience
• Customer service experience

How to apply
If you feel you have the skills needed for this role, please download an application form from our website, and send this completed to jointheteam@tigers.co.uk. The closing date for this role will be Friday 1 September 2023, 5PM.