Job Description
The Customer Services Executive will work in the Customer Services team to make sure the highest level of customer satisfaction is achieved for every event participant; ensuring that customer experience matches the high level of brand experience that Human Race are renowned for.
The role is varied, fast-paced, and at the heart of the day-to-day running of the company. We are looking for someone enthusiastic with a can-do attitude who has the skills and confidence to get stuck in.
Background
Human Race is a leading mass participation sports event business with over 45 events in an expanding portfolio. We are looking for a Customer Services Executive to help to deliver an exciting series of events across the UK and to be part of the Customer Services team delivering the entire Human Race event portfolio.
Purpose of the Role
Our community of participants is at the heart of Human Race and our events and we communicate with them in various different ways including e-comms, social media, telephone and digital. The Customer Services Executive will work in the Customer Services team to make sure the highest level of customer satisfaction is achieved for every event participant; ensuring that customer experience matches the high level of brand experience that Human Race are renowned for. The role is varied, fast-paced, and at the heart of the day-to-day running of the company. We are looking for someone enthusiastic with a can-do attitude who has the skills and confidence to get stuck in.
Key responsibilities
To be an office-based interface with competitors answering phone calls and emails
To attend Human Race events as a Customer Services representative assisting with the management of the help desk and registration process and retailing merchandise
To assist in creating event entry forms
To assist with the fulfilment of merchandise sales and event packs
Key Relationships
With the Customer Services team
Skills and Experience Required
Critical skills needed
Excellent written skills with experience of writing informal customer-facing content
Highly precise attention to detail
Empathy with the Human Race customer
Ability to deal with challenging customers and situations
Good judgement skills, flexibility, creativity, and sensitivity in response to changing situations and needs
Confidence and patience
Ability to communicate clearly and concisely, both orally and in writing
Good planning and organisation skills with an efficient work speed
Excellent time management
Competencies:
Self-confidence
Proactivity
Flexibility
Problem solving
Communication
Goes the extra mile
Desirable Experience:
Previous work experience within a sports environment would be an advantage
Experience of Customer Service and dealing with difficult customers/situations
Experience of a database management
Experience in creative public facing content writing
Experience of Excel (Advance)
Experience of Microsoft Office
Other requirements:
Full clean driving license and access to a car would be beneficial to the role
Necessity to work a 10+ weekends per year
A love of sport, particularly running, cycling, triathlon, and an energetic disposition
How to apply
Please send all job applications to Kirstyn.luton@humanrace.co.uk with a cover letter and CV.