Job Description
Background
Human Race is a leading mass participation sports event business with over 45 events in an expanding portfolio. We are looking for a Customer Services Executive to help to deliver an exciting series of events across the UK and to be part of the Customer Services team delivering the entire Human Race event portfolio.
Purpose of the Role
Our community of participants is at the heart of Human Race and our events and we communicate with them in various different ways including e-comms, social media, telephone and digital. The Customer Services Executive will work in the Customer Services team to make sure the highest level of customer satisfaction is achieved for every event participant; ensuring that customer experience matches the high level of brand experience that Human Race are renowned for. The role is varied, fast-paced, and at the heart of the day-to-day running of the company. We are looking for someone enthusiastic with a can-do attitude who has the skills and confidence to get stuck in.
This is a part time role and we are looking for someone to work 3 days a week at our office starting at the beginning of October ideally. The exact days can be mutually agreed/varied and there is the option to discuss flexible working hours.
Key responsibilities
• To be an office-based interface with competitors answering phone calls and emails
• To assist with the fulfilment of event merchandise
• To assist with the event day preparation
• To assist in creating event entry forms using our online system provider
Key Relationships
• With the Customer Services team
• With the Human Race Customers
Skills and Experience Required
Critical skills needed
• Excellent written skills with experience of writing informal customer-facing content
• Highly precise attention to detail
• Empathy with the Human Race customers
• Ability to deal with challenging customers and situations
• Good judgement skills, flexibility, creativity, and sensitivity in response to changing situations and needs
• Ability to communicate clearly and concisely, both orally and in writing
• Good planning and organisation skills with an efficient work speed
• Excellent time management
Competencies:
• Self-confidence
• Proactivity
• Flexibility
• Problem solving
• Communication
• Goes the extra mile
Desirable Experience:
• Previous work experience within a sports environment would be an advantage
• Experience of Customer Service and dealing with difficult customers/situations
• Experience in creative public facing content writing
• Experience of Microsoft Office programmes particularly Excel
Other requirements:
• A love of sport, particularly running, cycling, triathlon, and an energetic disposition
How to apply
Email: kirstyn.luton@humanrace.co.uk with a cover letter, C.V. and recent references