Customer Success Graduate – Sportplan

Job Description
About Sportplan: We are the largest online sport’s coaching content provider and we are committed to using the latest web-technologies to develop systems that make the lives of coaches and teachers easier.

Why we’re hiring: Sportplan has over 100,000 users globally and this is continuing to grow very rapidly as we launch new functionality in our web applications and hybrid apps. We are therefore seeking an individual to work on all aspects of our front-end experience. The ideal applicant should be creative and possess a keen eye for detail coupled with a passion for user experience.

Day to day tasks:
– Providing competitive quotes to clubs and schools
– Maintaining relationships with current school and club accounts
– Liaising on a daily basis with lead account holders to assist with activation and delivery of our service
– Setting up individual, club and school accounts
– Proactively and assertively resolve client problems / issues and requirements to ensure the satisfaction of all parties
– Represent the voice of the customer in product development meetings
– Providing administrative support across the business

About you:
– Possess a high level of telephone, email and face to face interpersonal skill and enthusiasm
– Looking for a hands-on learning experience

– Highly organised and genuine multi-tasker
– Personable and a great team worker
– Ability to work to own initiative
– Passion for sport- in particular grassroot sport
– Knowledge of a HTML/JavaScript desired but not essential as training will be given

What you’ll get:
– A paid full time internship that will suit someone looking to learn and fully involve themselves
– A young and dynamic workplace, in Moorgate, London, surrounded by friendly, like-minded people
– Learning on the job from day one and a chance to progress within a fast growing business
– Work in an open plan office, in constant communication with the Senior Management Team
– Regular team outings

How to apply
Please send your CV and cover letter detailing how you meet our criteria to info@sportplan.com

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