Job Description
A culture of community, kindness and belonging
Highgate is a different kind of independent school. We are a school whose charitable ethos is an inextricable part of both staff and pupil DNA. Highgate doesn’t exist in a bubble, but is connected to, and part of, a community. We have partnerships with over 60 state schools across 7 London boroughs, and, in 2017, Highgate co-founded the free sixth form school, The London Academy of Excellence Tottenham (LAET), with Tottenham Hotspur Football Club as principal business sponsor.
From the Pre-Prep right up to the Sixth Form, we are actively seeking to embed a real sense of belonging at Highgate. Everyone who works and studies with us deserves to feel they are part of an environment that:
• welcomes them
• enables them to be themselves
• understands them
• encourages questioning, self-knowledge, and self-expression
• helps them not just to manage, but to thrive, to discover and pursue their passions, and to develop as individuals and members of a community.
To do this, we are evaluating diversity in our professional, curricular and co-curricular life, exploring how to attract pupils and staff from all backgrounds to work and learn at Highgate and providing opportunities to share our own experiences as well as learning from alternative perspectives. Our work on inclusion at Highgate involves pupils, staff, alumni, parents and carers.
Award-winning success
Founded over 450 years ago in 1565 by Sir Roger Cholmeley, Highgate is one of the UK’s leading co-educational independent schools for pupils aged 4-18. There are currently in the region of 1,850 pupils split across our Pre-Preparatory School, Junior School and Senior School sites, in conjunction with approximately 600 teaching and support staff. We are proud to be able to claim some of the top academic results across the UK, as well as titles of Independent School of the Year 2019 and Independent School of the Year for Social Mobility 2019. Highgate has recently been named the Sunday Times London Independent School of the Decade by Parent Power, The Sunday Times Schools Guide. “Ranking in the top 25 independent schools in the UK for its results in the examination hall, Highgate achieves well for its children. But it also makes a difference for many more children beyond its own gates.” Alistair McCall, The Sunday Times.
THE MALLINSON SPORTS CENTRE
Sport has traditionally held a significant place in the life of Highgate School, and the sports facilities are excellent. The School has extensive playing fields covering some 20 acres with squash, tennis and Eton Fives courts. The Mallinson Sports Centre consists of a large sports hall, a cricket hall, a 25m swimming pool, squash courts and a weights suite together with a social area, ancillary offices and changing accommodation. The Sports Centre services the needs of the extended school family and the local community as well as those of pupils. During term time the Centre is used exclusively by the School between 8am and 6pm and outside these times and at weekends the community use programme is in place.
THE ROLE
To provide support to Mallinson Sport Centre Operations and Enterprise Managers and Administrator and offer front of house service during School and commercial operating hours.
MAIN RESPONSIBILITIES
Office and Administrative Support
• Sell MSC merchandise and general till operation
• Provide information re term time and holiday courses
• Answer phone queries and take bookings / payments
• Field questions about fixture timings and venues
• Tidy and refill brochures around the building
• General administration duties e.g. photocopying, laminating & making posters
• Updating display boards
• Help parents/pupils with lost property
• Liaise with staff and drycleaners re: laundry collection
• Membership expiry checks and renewals
• Help to maintain a clean, safe and friendly facility
• Maintain a working knowledge of all the services available at the MSC
• Provide a supporting function for all MSC staff
• Assist with contract hire and invoices
• Assist with the management of events
• MSC tours and membership sales
Reception duties and management of visitors
• Be the first point of contact at for visitors and parents, making them feel welcome.
• Ensure that visitors sign in at Reception and are issued with a security pass
• Where large groups of visitors are expected, for example visiting schools for a competition, liaise with the relevant members of staff regarding signing in procedures, lists of attendees etc.
• Greet parents, pupils, members, staff (Sign people in/out)
• Provide a friendly and welcome service to all customers
• Ensure tidiness of the reception area and meeting rooms, making them look as attractive as possible, e.g. flowers, magazines & general presentation
Providing Cover
• Provide cover for other administration functions across the school as necessary
Customer Service
• Working in close collaboration with the Mallinson Sports Centre Team. As a Front of House Assistant, you will seek to deliver a first class experience to our visitors, members and parents.
Health & Safety, Safeguarding
• Develop a good understanding of the importance of health and safety and safeguarding aspects of school life, thereby ensuring that the reception areas provide a safe/secure barrier between the school site and the public arena
• Liaise with porters and security staff (as necessary), to ensure the health and safety of pupils, staff and visitors
General
• Adopt a pro-active approach to continuous service improvement
• The Front of House Assistant will have the opportunity to obtain qualifications such as Lifeguarding, First aid at work qualification, Health & Safety training/awareness etc.
• The successful candidate will also be willing to assist with other general administrative tasks.
How to apply
Applications should be made via Highgate’s website https://www.highgateschool.org.uk/work-with-us/ For any queries please contact Alice Buchanan, HR & Recruitment Officer, Highgate School, North Road, London N6 4AY. Recruitment@Highgateschool.org.uk