Service Desk Analyst Role:
• Accept incoming calls, chats, tickets, redirect calls/tickets if necessary, to appropriate support.
• Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams
• Research and resolve more complex Field Sales and Scientific application and business process issues.
• Provide follow-up and status update inquiries to end users on your daily open ticket queue
• Utilize Knowledgebase to address end user inquiries and create Knowledgebase draft articles to address
knowledge gaps.
• Translations

Your Background:
• Multi-Lingual effective and fluent communication in German and English (native/almost native).
Preferably fluent in another language like Italian, French or Spanish too.
• Customer service
• Multitasking and tasks prioritization
• Application troubleshooting

Apply:
For more information, or to apply for this Service Desk Analyst position please contact the Key Accounts Team on 01438 870011 or email pharmacontracts@ckagroup.co.uk. Please quote reference 53151.