The role of the regional IT support manager is to help and provide IT service and technical support direct to the London studio and virtual support to our San Francisco studio as required.
Studio support:
to provide technical support to IT requests all PC hardware, software and peripherals
to redirect or escalate support requests to the appropriate member in Group IT if required
to provide proactive information to users on progress of outstanding support queries
contribute to the up keep of the Helpdesk system + software and messages feedback promptly
to support, maintain and provide user training on A/V Systems
deploy PCs and associated peripherals including new installations and redeploy existing equipment
to install and configure operating systems to agreed standards under the direction of Group IT
to maintain the existing PCs and peripherals to standards determined by Group IT – perform upgrades, new installations and carrying out routine procedures
work with all members of the studio team to ensure compliance with information and communication of technology policies and procedures
to assist in the completion of the Group’s technical documentation, guidelines and procedures and ensure they are disseminated to users when requested
to provide at all times a professional, courteous and rapid response to individual users
to undertake such projects of a level commensurate with the responsibility of the position as designated by group IT
to log support calls and document outcomes to facilitate resolution of queries
to undertake such other work as may be assigned with is consistent with the nature of the job and its level of responsibility
to develop and maintain active and progressive working relationships with all members of Woods Bagot and external stakeholders
to conform to Woods Bagot standards and guidelines with respect to information systems
Key deliverables:
to provide front line technical support to team members for the diagnosis and resolution of technical problems, issues, communication infrastructure and systems at Woods Bagot
to ensure all calls for support are dealt with promptly and appropriately
to install and configure PCs and associated peripherals and software
to provide education and guidance in the deployment and maintenance of computer infrastructure and other systems such as video conferencing and telephone usage
Personal competencies:
process improvement, change management
good communication, both verbal and written
time management skills
good team work, positive attitude and enthusiasm
able to develop effective working relationships
worked well in complex and pressure situations with a strong analytical approach
be able to prioritise and manage multiple tasks
able to engage at all levels
Work experience/technical skills:
three – four years’ solid working experience on desktop support
advanced Microsoft Office (2010-365) specifically Word, Excel, MS Outlook, PowerPoint
working knowledge of Windows Server 2008/2012, Windows 7, Adobe (Creative Cloud), Revit, Autocad and Rhino
advanced AutoDESK support skills
experience in supporting LAN and WAN environments including firewalls, IP VPNs and private networks
previous experience in global multi site environments
three – five years in a similar senior system administrator role
knowledge of virtual server and storage technology including Amazon web services
past experience working with vendors and service providers
Qualifications and education:
relevant tertiary qualifications
ITIL foundations
valid certification of MCSE/MCITP/CCNA are preferable
Application deadline: February 29, 2016
How to apply
Please review the candidate requirements and forward your cv to derick.johnson@woodsbagot.com.