Responsibilities:
* Establish Service Reviews for a selected group of Services
* Write Service Desk Statement of Work (Service Desk Handbook)
* Document IPCC processes and ways-of-working within ServiceNow Knowledge Management System
* Review and adjust Risk profiling change management based on the historic data
* Set-up meaningful SLAs across IT Enablement to form a basis for Service Review

Essential Experience:
Significant and demonstrable commercial experience in the following areas:
* Experience with ServiceNow
* Operational experience leading Service Desks
* Previous process management and process ownership experience
* Experience in SLA & reporting set-up
* Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills
If you are interested please apply to this advert and somebody will be in contact.

Profile description:
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Morgan Philips Group and is a leading provider of recruitment, contract professionals and talent management solutions worldwide.
We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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