The role requires a confident, self-driven and structured person with solid knowledge and broad experience in solving IT related problems. Apart from service-mindedness and results-orientation, the person possesses good communication and interpersonal skills.
Commitment and responsibility is required, as this is a role where the post holder spends the majority of the day mobile providing support to our users and is expected to prioritize and plan most of the working day individually and in collaboration with the rest of the team. The IT Support Technician must be a team player, able to function autonomously with minimum direct supervision and also understand the value of supporting his colleagues and sharing his experience and knowledge.
The person must possess strong passion and tact to give end users at all levels, cultures and personalities a good IT-support experience

We offer
Maersk Line is a highly international and inspiring environment with an attractive value proposition for its employees. Our package consists of an externally benchmarked salary, pension scheme, 25 days holiday a year and a number of other attractive benefits.

Key responsibilities
Technical Skills  Advanced desktop usage / VPN & Citrix / Mobile Devices / Windows 10  Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)  Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.  Microsoft info-worker tools (Word, Excel, Outlook, Access, SharePoint, Skype for Business, Project, Visio).  Able to do basic setup of mobile devices like iOS devices, Android devices etc.  Good understanding of u supporting Apple equipment (iPads, iPhones, MacBook’s)  Good understanding of IT infrastructure components  Basic server and network troubleshooting skills  Knowledge of file and print services  Knowledge of Active Directory  Knowledge of an IT Service Management application such as Service Now  Change and Risk management awareness  Basic knowledge on use of AV equipment (meeting rooms)  ITIL V3 Foundation Certification
Desirable technical skills  Cisco Video Conferencing equipment  WLAN \Wi-Fi
Organisational skills  Thorough knowledge of the organisation’s working and diversified business requirements.  Thorough knowledge about current business processes in the Maersk Group.
Personal skills  High sense of urgency.  Professional communication and strong interpersonal skills.  Time management  Ability to work with people at all levels in the organisation.  Ability to work and operate independently  Excellent prioritisation and problem-solving skills.  Takes end-to-end responsibility.  Customer service mindset  Pragmatic approach  Extensive understanding of cultural diversities and how to deal with these

We are looking for
The main responsibility of the IT Support Technician is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling, video conferencing equipment, wireless LAN etc.
The majority of Maersk Group IT Infrastructure Services will be provided remotely, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, storage services, backup, restore and archiving. The IT Support Technician will be responsible for fulfilling those services which require physical onsite presence, and assisting the remote support teams where required.
Important for this position is professional communication and interpersonal skills and the ability to work independently with a high sense of urgency and result orientation.
Strengthening Maersk Group IT Infrastructure Services is a core, supporting element of the Maersk Group’s aim to build the IT platform and infrastructure required to deliver the right IT solutions and IT development on behalf of the Application Owners within Business Units. The ultimate goal for this role is to enable the business to win in the marketplace.
Specific daily responsibilities include  Handling and preparing HW  2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now  Problem and Incident Management  Collecting and providing input for improvements  Act as a local project coordinator for hardware\software updates\rollouts as required.  Support for other locations as appropriate within UK and Ireland.  Overall responsibility for the provision of IT services within the location that the post holder is located, and also a small number of remote locations within UK and Ireland.  Participate on the on-call support schedule

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