Job Description
The Institute of swimming (IoS) based at SportPark on the Loughborough University campus, is looking for a Customer Service Advisor to join the team for a six month fixed term contract.

This is an exciting opportunity working within the Institute of Swimming, you will be responsible for delivering excellent customer service ensuring accurate and timely information and support to learners, tutors, ensuring that their customer experience meets the IoS standards.

Reporting to the Customer Service and Administration Officer, you will be responsible for responding to customer enquiries in a timely, courteous and accurate manner that exceeds their expectations whilst also ensuring that the IoS online booking system is up to date and accurate at all times.

The successful candidate must have:
• Excellent customer service skills in person, phone and email
• Extensive keyboard skills
• The ability to manage a varied administrative work program and meet tight deadlines
• Proven experience in administration

So if you feel you have the suitable skills and attributes for this position then we would like to hear from you.

This organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Please be advised that we cannot offer visa sponsorship and that you must have right to work status to apply or be considered for this role. If you are a non UK/EU National, you must have an appropriate working Visa to undertake employment.

Closing date: midnight on Tuesday 20th December 2016. Applications after this time will not be considered for shortlisting.

How to apply
To apply please include a cover letter outlining what skills and experience you can bring to this role referring to the advert, person specification and job description. This could include any personal interests and unpaid activities. Include as much detail as possible to support your application, we receive hundreds of applications so make yours stand out! (We would recommend at least 300 words). Send this cover letter alongside your CV to our careers@swimming.org email address.

Please also complete our suitability statement via the link. Applications received without a CV, cover letter or suitability statement will not be accepted.