Job Description
Customer Service Advisor (Pool Plant)

35 Hours per week (9am – 5pm)
Location: SportPark, Loughborough, LE11 3QF

Swim England is the national governing body for swimming in England.
We help people learn how to swim, enjoy the water, and compete in our sports of swimming, diving, water polo and synchronised swimming.

We are seeking a Customer Service Advisor (Pool Plant) to join our team on a permanent basis.

This is an exciting opportunity working within the IoS Department as part of a busy Pool Plant team. You will be responsible for providing excellent customer service ensuring accurate and timely information and support in all aspects of the learner, tutor and customer experience, in line with IoS customer service standards.

Reporting to the IoS Programme Leader, you will be responsible for responding to customer enquires in a timely, courteous and accurate manner that exceeds expectations. You will also be responsible for all administration duties to include; completing pre and post course administration, including registers, confirmation letters and course assignments.

The successful candidate must:
• Have excellent customer service skills
• Have proven experience in administration duties
• Have experience of working in a customer focused environment
• Have excellent time management skills

So if you feel you have the suitable skills and attributes for this position then we would like to hear from you.

This organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are committed to inclusion and embrace the spirit of all equalities legislation.

Please be advised that we cannot offer visa sponsorship and that you must have right to work status to apply or be considered for this role. If you are a non UK/EU National, you must have an appropriate working Visa to undertake employment.

How to apply
To apply for this role please:
• Click here (https://www.surveymonkey.co.uk/r/6S6Y8YG) to complete our suitability statement.
• Send your CV and cover letter outlining the skills and experience you can bring to this role referring to the advert, person specification and job description to careers@swimming.org
This should include any personal interests and unpaid activities. Include as much detail as possible to support your application, we receive hundreds of applications so make yours stand out! (We would recommend at least 300 words.)

Applications received without all elements above will not be considered for shortlisting.

Closing date: Midnight 7 September 2017
Applications after this time will not be considered
Interview date: Tuesday 12 September 2017