Customer Services Executive – Goodform Ltd – 7 Olympus Court, Tachbrook Park, Warwick

Job Description

Description:

Goodform is an innovative sports CRM marketing company focused on providing the very best service to our clients – some of the most prestigious sports organisations in the UK. Ambitious and hard-working, you will join a dynamic operations team with the customer at the heart of everything we do. The successful candidate will be responsible for providing services on behalf of our clients: administering membership schemes, fielding inquiries and taking bookings.

Responsibilities:

The role provides an ideal opportunity for a candidate looking to gain experience in the sports sector, as you will have the chance to work with some of the largest governing bodies and venues in the country, and understand more about fans and the sports industry in general.

Working as part of a team, the key responsibilities involve answering incoming telephone calls and emails from our clients’ members, and members of the public. Depending on the nature of the phone call or email, your response may be to:
• Provide information, either verbally or in an email reply.
• Process a tour booking including taking and processing payment.
• Enroll the caller as a member in a client database including taking and processing payment.
• Update a membership record in a client database.

You will be required to process written membership applications, renewals and donations, capturing details in a client database and batching payments ready for banking or credit card payment.

Furthermore, you will be required to participate in other administrative tasks, such as generating and issuing membership renewal reminders and producing activity reports.

We expect the successful candidate to have the opportunity to play an increased role in account management and client liaison as experience is gained.

Person specification, qualifications and experience:

Essential experience:
• Excellent verbal communicator in English language.
• Pleasant, polite and confident telephone manner.
• Confident in handling telephone calls where the caller may be under pressure for a speedy answer/resolution.
• Excellent written communicator in English capable of composing written responses clearly and succinctly.
• Competent computer/keyboard operator with basic knowledge and experience of Microsoft Word and Excel.

Desirable experience:
• Call-centre experience.
• Customer help-line experience.
• Membership administration experience.

Qualities:
• Strong commitment to customer service.
• A problem solver.
• Conscientious and methodical.
• Excellent written and spoken English.
• An interest in, and knowledge of, the sports industry

How to apply
Please e-mail your CV to Michelle DeBruyn at michelle@goodform.info or contact her on 01926 458180.

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