Job Description
England Hockey is the National Governing Body for the sport of Hockey in England and has income and expenditure of circa £11m per annum. It is responsible for the management and development of the sport from grass roots to elite activities. We are seeking to recruit an Events Officer who will work within our Events Team and deliver dynamic events that will inspire more fans to follow our sport.
This is a really exciting period for England Hockey. We’ve just hosted the FIH Hockey Champions Trophy for men and women and already secured the Men’s World League Semi-Finals in 2017 and the Women’s World Cup in 2018. Putting on great events at our Olympic legacy facility on Queen Elizabeth Olympic Park and other venues is our passion. With the recent Olympic Gold medal win for our women’s squad at the Rio 2016, a new international events portfolio coming in 2019 and a range of other high profile domestic events staged annually, we have a great opportunity to maximise the visibility, grow our fan base and develop our commercial partnerships.
By delivering successful events with an inspired outlook we aim to attract interest from spectators, sponsors and broadcasters alike. We also aim to engage and inspire young people and adults to follow in the footsteps of their heroes and take advantage of the many opportunities to play and watch our sport. To support the delivery of these events and objectives we are looking for an individual with previous events experience to join our Events Team.
England Hockey’s vision is to become a ‘Nation Where Hockey Matters’ through “providing inspirational leadership for all to fulfil their potential”. The current focus for the organisation is delivery of its 5 objectives within the 2013 -2017 strategic plan:
• Growth in participation – Increase the number of people participating in hockey
• International success – Continue to raise the performance bar of athlete and coach development and create positive role models for the sport
• Increased visibility – Deliver high profile domestic and international events that attract increased spectator numbers, TV coverage, and sponsorship
• Enhanced infrastructure – Enhance the playing experience by improving facilities, coaching and officiating
• A strong and respected NGB – Continue to maintain high governance standards.
Role Summary
To assist the Head of Events and Events Manager to deliver the England Hockey events programme. The Events Officer will report to the Events Manager and will have no direct report responsibility.
KEY TASKS AND RESPONSIBILITIES
• Lead and manage the delivery of a number of designated E2 and E3 level events to ensure a high quality experience for all stakeholders in line with agreed budgets
• Plan and manage the delivery of a range of designated functional areas and remits for E1 and E2 level events, including the Women’s World Cup 2018
• Develop and deliver events in line with the Event Management Plan (EMP) ensuring all stakeholders and partners are engaged with and informed of event plans
• Take responsibility for ensuring the delivery of an exceptional event experience for spectators and other client groups across all event levels, reviewing, setting and monitoring the service levels on an ongoing basis
• Work closely with the CRM and Membership Officer to monitor the quality of our event delivery and help improve performance on an ongoing basis
• Support the Events Team in the delivery of specific projects, operational tasks and other support services as required
• Any other reasonable management requests.
PERSON SPECIFICATION
The Events Officer must demonstrate the England Hockey Brand Personality through their behaviours:
• Ambition
• Integrity
• Inspiration
• Focus
Qualifications and Experience
• Educated to degree level or equivalent
• Demonstrable experience of managing events in a sport and, or, corporate environment
• Experience of developing and delivering great customer journeys, in particular for spectators, is desirable
• Successful experience of budget responsibility and managing event P&L’s
• Experience of working with agencies, a range of event stakeholders and as part of a team
• Experience of implementing venue look and feel solutions for events in partnership with contractors and commercial partners is desirable
• Competent in delivering presentations, including experience in dealing with and presenting to senior-level personnel
• Committed to the end-to-end events process (preparation, execution and follow-up)
Skills and Abilities
• Organised and efficient with strong project management and planning skills with an operational acumen
• Enthusiastic, positive and confident with customer-focus
• Creative thinker with the ability to apply this to customer experiences and, or, sports presentation
• Meticulous attention to detail and a logical process driven approach to delivery, taking pride in quality and accuracy
• Willingness to work at pace and commitment to achieve goals and objectives
• Ability to manage and motivate an event team, including volunteers
• Ability to work cross-functionally with clear and accurate written and spoken communication skills
• Ability to overcome obstacles, find solutions and a willingness to learn
• Proficient with MS Office and desirable skills in a graphic design package
• A willingness and ability to work unsociable hours
• Full driving license with access to a car.
This job description is not intended to be regarded as inclusive or exhaustive and will be amended in the light of the changing needs of the organisation. All staff will be expected to support our major events.
How to apply
Please submit your CV (maximum 2 pages) with a one page covering letter by email to:
Michele Townsend (michele.townsend@englandhockey.co.uk) clearly identifying how your skills and experience are relevant to the requirements outlined in the job description.
To apply by post, please send your CV and covering letter to Michele Townsend, HR Manager, England Hockey, Bisham Abbey National Sports Centre, Marlow, Bucks, SL7 1RR.