Position Summary:
As Field Applications Scientist, you will provide applications support (installation, system validation, customer training) to customers in Australia using Illumina’s high throughput sequencing and array systems. The position is based in Sydney, NSW.

Tasks and Responsibilities:
Coordinating and executing on installations including facility inspections, instrument validation, and customer training
Troubleshooting issues related to experimental design, software and instruments
Developing and maintaining positive relationships with customers
Supporting sales efforts through technical presentations and customer management
Acting as a key contributor of customer feedback to marketing and product development teams
Developing and improving key company processes that support our mission of building a world-class customer support organization
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
Preferred Educational Background:
PhD in Genetics, Molecular Biology or Bioinformatics required, OR M.S. +3 years of relevant experience

Preferred Experience and Skills:
Min. 3 years biotech experience preferred
Prior field experience supporting customers using sequencing technologies preferred
Demonstrated experience in bioinformatics data analysis
Demonstrated experience with next generation sample preparation technologies and protocols preferred
Experience in clinical next-generation sequencing applications preferred
Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners preferred
Outstanding problem solving and interpersonal skills
Demonstrated high-level written and verbal communication
Clear vision of and commitment to providing outstanding customer service
Must be willing to travel up to 50%

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