Job Description
This exciting new role will play a pivotal role in the future success of EMD UK. The Head of Instructor Development will be a champion of the group exercise workforce and establish EMD UK as the provider of industry leading instructor support services. Heading up training and membership activities for EMD UK, the successful candidate will be a talented and innovative senior manager with significant experience of the group exercise sector. Strong business skills and an exceptional customer service ethos are essential.
Key Tasks & Responsibilities
• To lead the ongoing development of EMD UK Teacher & Instructor Membership (TIM) packages, working closely with the Head of Sales and Marketing to maximise sales and revenue
• To oversee the management and administration of all TIM activities, ensuring a positive customer experience every time
• To develop and implement a strategy to maximise TIM retention
• To oversee the management and administration of Class Finder, focussing on the needs of instructors
• To lead the ongoing development of EMD UK’s training academy and grow revenue via education and training activities
• To establish EMD UK as a high-quality group exercise training provider, well known in the industry with a reputation for excellent customer service and great value training
• Responsible for agreed sales / income targets and KPIs
• To be a member of the Strategic Management Team, owning agreed areas of the Strategic Action Plan and managing identified projects
• To manage the work programmes of relevant staff to ensure optimum productivity, personal development and impact
• To be the direct line manager for the relevant staff including:
o Training & development
o Holiday / sickness reporting
o Regular one to one support
o Appraisal process
• To manage operational relationships with an agreed number of key national and local stakeholders
• To oversee the accurate and timely collection of relevant data and its input into EMD UK KPI reporting systems
• To manage and deliver the relevant budgets and produce financial reports
• To attend appropriate meetings and events on behalf of EMD UK
• To support EMD UK’s events programme and any relevant projects as required
• To assist and deputise for the Chief Executive and Chief Operating Officer as required
• Any other relevant task commensurate with the level of the role and as requested by your line manager or Chief Executive.
How to apply
Full details are available from http://www.exercisemovedance.org/blog/were-recruiting-again or by emailing emma@emduk.org
To apply please email a supporting document detailing how you meet each of the criteria in the person specification, accompanied by your CV. Please include details of two references (e.g. current & previous employer, college tutor, mentor etc.). Referees will not be contacted before a verbal offer of employment is made. Please do not just send your CV or a generic application.
Please email your application to Chief Operating Officer, Emma Forward emma@emduk.org