Job Description
JOB DESCRIPTION
POST TITLE BJA: Membership Officer
DEPARTMENT: Membership
REPORTS TO: Membership & Customer Service Manager
ROLE GRADE: Grade (TBA)
LOCATION: British Judo Head Office, Loughborough

SCOPE
The Membership Officer will provide efficient and effective support to the Membership & Customer Service Manager and the Operations Director to assist in the administration of accurate membership.

The post holder will work proactively, as part of the membership team, to enable the effective and timely operation of membership and member grades. They will actively contact members to renew their membership in line with the Associations aims of increasing membership numbers.

ACCOUNTABILITIES
• Uphold, advocate and comply with the BJA’s values and behaviours.
• Provide highly effective and courteous service is provided to staff, visitors, customers, suppliers and stakeholders.
• To enter data accurately in line with the guidelines set out by the Associations data protection policy.
• Provide high quality customer service to internal and external customers.
• Ensure staff expenses and invoices are paid in a timely and effective manner.
• To be available to support other departments when possible.

REQUIRED COMPETENCIES
Core Competency Outcomes
Self-Awareness and Management
Definition:
Self-awareness is an understanding of your own emotions and ‘how they impact on your own behaviour and/or the behaviour of others. It is also about understanding your own strengths and limitations.
• Understands the need to be strong and positive in the face of adversity but also recognises areas of one’s own weaknesses and when to seek guidance and support.
• Seeks feedback from colleagues and customers and considers it carefully.
• Looks for appropriate opportunities to improve her/his areas of weakness.
• Manages emotions so as to minimise negative impact on others.
• Considers her/his approach at meetings to suit needs of others, rather than own preferences.
• Highly self-motivated and able to work under her / his own direction, as well as under guidance, to achieve stated objectives within the necessary timescales.

Leadership and Management
Definition:
Leading, encouraging, inspiring and supporting others to develop confidence and capability to help them realise their full potential. Managing resources and holding others accountable
• Effective communicator both verbally and in written form.
• Demonstrates personal integrity whilst dealing with colleagues and stakeholders.
• Able to actively listen.
• Continuously seeking and / or encouraging others to seek opportunities for different and innovative approaches to addressing organisational problems and opportunities.
• Ensures Health and Safety guidelines are adhered to.
• Follows the policies of the Association.

Relationship Building and Team Working
Definition:
Building bonds with others to work collaboratively across organisational boundaries and using these to persuade or gain support to achieve positive outcomes and goals for British Judo.
• Demonstrates collaborative team working through his/her integrity and behaviours.
• Demonstrates positive and constructive collaboration between colleagues to create a strong team-working environment.
• Identifies relationships that are not strong, meets the individual(s) concerned to establish why, and initiates actions to build the relationship(s).
• Challenges others with respect and courtesy.
• Creates new opportunities for individuals to work together, breaking down barriers that may get in the way of effective team working. Challenges others to do the same.

Innovation and Flexibility
Definition:
The ability to formulate new ideas or to adapt or use existing ideas in a new or unexpected way to solve problems, and to think ahead to spot or create opportunities and maximise them. • Is innovative, proactive and solution-minded.
• Is prepared to consider changes to own practices.
• Responds to new ideas by discussing why they might work instead of telling others why they won’t work.
• Is willing to investigate options in depth, even when they are the ideas of others.
• Works in a flexible and agile manner to meet the needs of colleagues.
RESPONSIBILITIES and DUTIES
1. Administer membership and resolve any issues that prevent or delay processing.
2. Administer grades, following the guidelines of the grade syllabus.
3. Administer club applications, ensuring that the BJA area committees are consulted in new club applications.
4. Processing payments and balancing own and team audits.
5. Maintain accurate member details and member achievements.
6. Provide high quality customer service by phone, letter email and face to face.
7. To ensure stock levels at head office are maintained and to report to Membership Manager when stock levels are low.
8. To provide any reports required by the Membership Manager or any senior staff.
9. To greet any visitors and ensure they are directed to the correct meeting rooms.
ADDITIONAL INFORMATION
1. The post holder must maintain an appropriate standard of confidentiality and comply with the BJA’s Company Rules, Policies and Procedures.
2. The Job Description may be subject to change at the discretion of the British Judo Association and in accordance with business developments. Any changes will be communicated to and consulted with the post holder appropriately.

REQUIRED SKILLS
1. Experience using basic Microsoft Office Applications, Word, Excel and Outlook.
2. Demonstrates a high level of organisation.
3. Demonstrates the ability to prioritise workload and manage time effectively.
4. Demonstrates the ability to work under pressure to meet deadlines.
5. Demonstrates highly effective communication skills.
6. Able to effectively deliver upon multiple projects.
7. Demonstrates a pro-active and innovative approach to workload

How to apply
Please send your CV and covering letter to harriet.whittam@britishjudo.org.uk