Job Description
Goodform is an innovative sports CRM marketing company focused on providing the very best service to our clients. We offer a professional, friendly and supportive environment with an open-plan office free of discriminatory practices. Ambitious and hard-working, you will join a dynamic team with the customer at the heart of everything we do. The role is in our Operations Centre where we provide services on behalf of our clients; administering membership schemes, fielding enquiries and taking bookings. Our clients are some of the most prestigious sports organisations in the UK.
Responsibilities:
Working as part of a team, answer incoming telephone calls and emails from our clients members’ and members of the public. Depending on the nature of the phone call or email your response may be to:
• Provide information, either verbally or in an email reply.
• Process a tour booking including taking and processing payment.
• Enrol the caller as a member in a client database including taking and processing payment.
• Update a membership record in a client database.
Process written membership applications, renewals and donations, capturing details in a client database and batching payments ready for banking or credit card payment.
Participate in other administrative tasks, as and when required, such as generating and issuing membership renewal reminders and producing activity reports.
Person specification, qualifications and experience:
Essential experience
• Excellent verbal communicator in English language.
• Pleasant, polite and confident telephone manner.
• Confident in handling telephone calls where the caller may be under pressure for a speedy answer/resolution.
• Excellent written communicator in English capable of composing written responses clearly and succinctly.
• Competent computer/keyboard operator with basic knowledge and experience of Microsoft Word and Excel.
Desirable experience
• Call-centre experience.
• Customer help-line experience.
• Membership administration experience.
Qualities
• Strong commitment to customer service.
• A problem solver.
• Conscientious and methodical.
• Excellent written and spoken English.
Working Hours
The Operations Centre functions from 8am to 6pm Monday to Friday, 9:00am to 5:30pm on Saturday and 10:00am to 4:00pm on Sunday. We welcome applicants looking for part time role covering the weekend hours.
Will be commensurate with experience and hours of work. As a guideline the range for a 37.5 hour per week full-time equivalent is £14,500 to £15,500 pa.
How to apply
Please email a CV and covering note to Stephanie@goodform.info