Job Description
LSSFM is a specialist Facilities Management company who focus purely on sports and leisure venues. We work at some of the worlds most prestigious events and venues including Wimbledon, Twickenham Stadium, Chelsea FC, Edgbaston Cricket Stadium and Harlequins FC. We deliver services including maintenance, venue operations, cleaning, security and stewarding.
We currently require a self motivated and friendly individual who is looking for their next Operations Manager role to help us deliver a world class service at the Twickenham Stoop Stadium (home of Harlequins FC) and their training ground in Surrey.
The Operations Manager will form part of the senior management team at Harlequins FC to directly assist the Facilities Manager in all onsite operations and administration and deputise as the Facilities Manager when necessary.
The candidate is responsible for supporting the development and management of the delivery of efficient and effective support service operations at Harlequins FC. In doing so the Operations Manager will ensure that:
The venue enhances its reputation at the forefront of international stadia.
The Company’s contractual responsibilities relating to housekeeping, security and maintenance functions at Harlequins FC are well planned and executed to ensure client satisfaction is maintained.
The Company’s business objectives are achieved.
Your roles and responsibilities will include but not be limited to:
Scheduling/Delivery of planned and preventative maintenance
Ensure the housekeeping and security services on site are professionally managed and executed.
All operational practices are undertaken with due diligence and adherence to company policy and procedure.
Work practices are undertaken in accordance to Health & Safety Policy.
Risk assessments and auditing of work practices are completed.
Help Desk requests are actioned and updated.
Management of the recruitment process and procedure relating to maintenance, security and housekeeping functions that ensures correct practice.
Ensuring staff are trained in their responsibilities and safe systems of work and the registers of training records are completed and current.
Ensuring adherence to timeline delivery.
Setting benchmarks of good practice.
Monitoring performance (financial, labour, and operational) and ensuring event reports reflect all issues.
Ensuring staff are trained in event procedure.
Skills & Education
Soft/Hard Services Administration and/or maintenance/facilities management background
Qualification in a maintenance trade is desirable – eg, plumbing, electrical, carpentry, HVAC, building
CAFM/BMS experience – desirable
Degree desirable.
Strong PC skills.
Excellent command of spoken and written English.
Personal Attributes
Proven leadership and excellent organizational skills.
Ability to prioritise and effectively manage multiple activities.
Ability to think clearly under pressure.
Interpersonal skills.
Passion/Knowledge of sport
Customer service focus, both internal and external.
Able to work to meet client/event demands and availability to work flexible hours including weekends, public holidays and evenings as required.
You may have a background in sport/stadia or operations management or you may be a skilled trademan looking to develop their career in this industry.
We are looking for someone to start asap.
Salary: £26,000.00 /year
How to apply
Please email a CV and covering letter to Jade Boggust – (Facilities Manager)
jade.boggust@lssfm.com