Job Purpose
Under the direction of the CEO to plan, direct and coordinate the operations of the business. The Operations Officer is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.

Main Responsibilities
· To be responsible for the maintenance and upkeep of all areas of responsibility, ensuring all areas are maintained to high standards and costs are kept within budget requirements;
· To oversee and operate the online Quality Management and Public system
· Ensure effective lines of communication are maintained throughout all departments;
· To assist with the setting and monitoring of standards and procedures;
· To maintain health and safety standards as set;
· Contribute towards the achievement of company’s strategic and operational objectives;
· Ensure that operational activities are executed within allotted budget and timelines;
· Conduct operational steering group, regular operational reviews and audits for preventive maintenance.

Equal Opportunities
1. To ensure that all departments are provided within an anti-discriminatory framework and take account of such issues as race, gender, sexuality, disability, religion and age.

2. To carry out work in a manner which promotes equality of opportunity for both staff and clients.

Person Specification
Good standard of written and spoken English (E)
Ability to carry out detailed tasks with minimal direction or supervision (E)
Proven time management skills and a willingness to take ownership of work (E)
Ability to multi-task several different workflows at any one time (E)
Proficient in Microsoft Office Suite (E)
Strong problem solving skills coupled with an ability to use own initiative (E)
High level of organisational, planning and time management skills (E)

· Have good interpersonal skills with the ability to effectively communicate with all levels of the organisation (E)
· Be able to work well within a team (E)
· Have good judgement and decision making skills (E)
· Familiarity with business and financial principles and practices (E)
· Working knowledge of budgets, forecasting and metrics (E)
· Educated to degree level, with a degree in operations management, business administration or related field (E)

Understanding and commitment to the Club’s Equality Policy and ability to promote anti-discriminatory practice.
We are committed to the principle of equality and equal opportunities in employment. We will actively promote equality and equal opportunities in our business to ensure that individuals receive treatment that is fair and equitable and consistent with their relevant aptitudes, potential skills and abilities. Employees will be recruited and selected, promoted and trained on the basis of objective criteria.

West Ham United Foundation is an organisation committed to equality and safeguarding children and vulnerable adults. Positions that involve working with such groups are subject to safer recruitment protocols, including DBS Disclosure at enhanced level.

Due to the expected large number of applicants only those candidates called for interview will be contacted.

How to apply
To apply please email your CV with a covering letter and return e-mail address to hr@westhamunited.co.uk by Monday 11th April. Interviews will be held w/c 18th April.

Due to the expected large number of applicants only those candidates called for interview will be contacted.