{"id":45526,"date":"2021-03-17T06:30:33","date_gmt":"2021-03-17T06:30:33","guid":{"rendered":"https:\/\/www.uk.newjobvacancies.org\/?p=45526"},"modified":"2021-03-17T06:30:33","modified_gmt":"2021-03-17T06:30:33","slug":"supporter-services-executive-surrey-county-cricket-club","status":"publish","type":"post","link":"https:\/\/www.uk.newjobvacancies.org\/clerical-assistants-jobs\/supporter-services-executive-surrey-county-cricket-club\/","title":{"rendered":"Supporter Services Executive &#8211; Surrey County Cricket Club"},"content":{"rendered":"<div class=\"ypfkt67803f65e4794\" ><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\n<ins class=\"adsbygoogle\"\n     style=\"display:block; text-align:center;\"\n     data-ad-format=\"fluid\"\n     data-ad-layout=\"in-article\"\n     data-ad-client=\"ca-pub-5811055133939296\"\n     data-ad-slot=\"8669520966\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/div><style type=\"text\/css\">\r\n.ypfkt67803f65e4794 {\r\nmargin: 5px; padding: 0px;\r\n}\r\n@media screen and (min-width: 1201px) {\r\n.ypfkt67803f65e4794 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.ypfkt67803f65e4794 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.ypfkt67803f65e4794 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.ypfkt67803f65e4794 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.ypfkt67803f65e4794 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<p><strong>The Position<\/strong><br \/>\nProviding the very best customer service to Members and fans attending The Kia Oval is paramount to Surrey County Cricket Club. The role of a Supporter Services Executive is an exciting opportunity to be at the forefront of the service that the Club and venue offers. The role requires communication through email, telephone and match-day interaction with Members and fans. The ideal candidate for this role will be passionate about delivering first-class service and improving the fan experience.<br \/>\nSurrey County Cricket Club has a growing and loyal Membership, as well as selling hundreds of thousands of tickets every year. The Supporter Services Executive will help process Membership and ticket products, as well as assisting sales and fulfilment of Ground Tours and Retail.<\/p>\n<p><strong>Main Duties:<\/strong><br \/>\n\u2022 Provide all guests with a positive first impression of the Club by<br \/>\noffering superior, individualised service<br \/>\n\u2022 Deal with all Membership and Supporter Services inquiries, most<br \/>\ncommonly via telephone, email and in person<br \/>\n\u2022 Accurately operate the ticketing system to sell tickets,<br \/>\nmembership and other products, such as restaurant bookings and<br \/>\nevents<br \/>\n\u2022 Provide ticket office services to Members and fans, while<br \/>\nassisting and setting an example for match-day staff<br \/>\n\u2022 Assist in the sales and delivery of Kia Oval Ground Tour products<br \/>\n\u2022 Monitor and process general enquiries and liaise with other<br \/>\ndepartments, where necessary, to solve customer queries<br \/>\n\u2022 Assist in the management of day-to-day post and courier<br \/>\nrequirements<br \/>\n\u2022 Print and process tickets as required by the Club<br \/>\n\u2022 Assist in the fulfilment and delivery of the Surrey Cricket<br \/>\nFoundation\u2019s partnership with cricket clubs in the county<br \/>\n\u2022 Process and compile membership packs and cards as\/if required<br \/>\n\u2022 Provide accurate reports as required, such as daily finance<br \/>\nreports with the Accounts team<br \/>\n\u2022 Work with the Customer Experience Manager in acquiring and<br \/>\nreporting on customer feedback<br \/>\n\u2022 Attend Member engagement events, such as Member Forums,<br \/>\nwhen necessary<br \/>\nImportant note: The Supporter Services Executive will be required to work match-days during the season which can include weekend, evening and public holiday work.<br \/>\nThe Person<br \/>\nThe successful candidate will have the following experience \/ skills \/ qualities:<\/p><div class=\"jwyxz67803f65e47d9\" ><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\n<ins class=\"adsbygoogle\"\n     style=\"display:block; text-align:center;\"\n     data-ad-format=\"fluid\"\n     data-ad-layout=\"in-article\"\n     data-ad-client=\"ca-pub-5811055133939296\"\n     data-ad-slot=\"8669520966\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/div><style type=\"text\/css\">\r\n.jwyxz67803f65e47d9 {\r\nmargin: 5px; padding: 0px;\r\n}\r\n@media screen and (min-width: 1201px) {\r\n.jwyxz67803f65e47d9 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.jwyxz67803f65e47d9 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.jwyxz67803f65e47d9 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.jwyxz67803f65e47d9 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.jwyxz67803f65e47d9 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n\n<p><strong>Essential:<\/strong><br \/>\n\u2022 Experience within a customer services environment<br \/>\n\u2022 Excellent verbal and written communication skills<br \/>\n\u2022 Computer literate and confident in MS Excel; Word, Powerpoint<br \/>\nand Outlook.<br \/>\n\u2022 Great team player<br \/>\n\u2022 Motivated by a passion for quality and great customer service<br \/>\ndelivery<br \/>\n\u2022 A \u201ccan-do\u201d, customer-focused, proactive attitude<br \/>\nDesirable:<br \/>\n\u2022 venue knowledge<br \/>\n\u2022 cricket knowledge<br \/>\n\u2022 experience in working with customer service software such as<br \/>\nSalesforce<br \/>\n\u2022 experience in working in Ticketing\/at Events<\/p>\n<p><strong>How to apply<\/strong><br \/>\nTo Apply Please forward your cv with a covering letter outlining why you are suitable for this post to: jobs@surreycricket.com. Closing date for applications: 19th March 2021<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Position Providing the very best customer service to Members and fans attending The Kia Oval is paramount to Surrey County Cricket Club. The role of a Supporter Services Executive is an exciting opportunity to be at the forefront of the service that the Club and venue offers. The role requires communication through email, telephone [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":""},"categories":[67],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5LhbH-bQi","_links":{"self":[{"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/posts\/45526"}],"collection":[{"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/comments?post=45526"}],"version-history":[{"count":1,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/posts\/45526\/revisions"}],"predecessor-version":[{"id":45528,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/posts\/45526\/revisions\/45528"}],"wp:attachment":[{"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/media?parent=45526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/categories?post=45526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/tags?post=45526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}