{"id":46088,"date":"2022-03-28T07:43:23","date_gmt":"2022-03-28T07:43:23","guid":{"rendered":"https:\/\/www.uk.newjobvacancies.org\/?p=46088"},"modified":"2022-03-28T07:43:23","modified_gmt":"2022-03-28T07:43:23","slug":"service-desk-analyst-ck-group-cheshire","status":"publish","type":"post","link":"https:\/\/www.uk.newjobvacancies.org\/clerical-assistants-jobs\/service-desk-analyst-ck-group-cheshire\/","title":{"rendered":"Service Desk Analyst &#8211; CK Group &#8211; Cheshire"},"content":{"rendered":"<div class=\"jvtty6780506492704\" ><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\n<ins class=\"adsbygoogle\"\n     style=\"display:block; text-align:center;\"\n     data-ad-format=\"fluid\"\n     data-ad-layout=\"in-article\"\n     data-ad-client=\"ca-pub-5811055133939296\"\n     data-ad-slot=\"8669520966\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/div><style type=\"text\/css\">\r\n.jvtty6780506492704 {\r\nmargin: 5px; padding: 0px;\r\n}\r\n@media screen and (min-width: 1201px) {\r\n.jvtty6780506492704 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.jvtty6780506492704 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.jvtty6780506492704 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.jvtty6780506492704 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.jvtty6780506492704 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<p><strong>Service Desk Analyst Role:<\/strong><br \/>\n\u2022 Accept incoming calls, chats, tickets, redirect calls\/tickets if necessary, to appropriate support.<br \/>\n\u2022 Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams<br \/>\n\u2022 Research and resolve more complex Field Sales and Scientific application and business process issues.<br \/>\n\u2022 Provide follow-up and status update inquiries to end users on your daily open ticket queue<br \/>\n\u2022 Utilize Knowledgebase to address end user inquiries and create Knowledgebase draft articles to address<br \/>\nknowledge gaps.<br \/>\n\u2022 Translations<\/p>\n<p><strong>Your Background:<\/strong><br \/>\n\u2022 Multi-Lingual effective and fluent communication in German and English (native\/almost native).<br \/>\nPreferably fluent in another language like Italian, French or Spanish too.<br \/>\n\u2022 Customer service<br \/>\n\u2022 Multitasking and tasks prioritization<br \/>\n\u2022 Application troubleshooting<\/p><div class=\"tlmsr678050649274c\" ><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\n<ins class=\"adsbygoogle\"\n     style=\"display:block; text-align:center;\"\n     data-ad-format=\"fluid\"\n     data-ad-layout=\"in-article\"\n     data-ad-client=\"ca-pub-5811055133939296\"\n     data-ad-slot=\"8669520966\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/div><style type=\"text\/css\">\r\n.tlmsr678050649274c {\r\nmargin: 5px; padding: 0px;\r\n}\r\n@media screen and (min-width: 1201px) {\r\n.tlmsr678050649274c {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.tlmsr678050649274c {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.tlmsr678050649274c {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.tlmsr678050649274c {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.tlmsr678050649274c {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n\n<p><strong>Apply:<\/strong><br \/>\nFor more information, or to apply for this Service Desk Analyst position please contact the Key Accounts Team on 01438 870011 or email pharmacontracts@ckagroup.co.uk. Please quote reference 53151.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service Desk Analyst Role: \u2022 Accept incoming calls, chats, tickets, redirect calls\/tickets if necessary, to appropriate support. \u2022 Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams \u2022 Research and resolve more complex Field Sales and Scientific application and business process issues. \u2022 Provide follow-up and status update inquiries to end users [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":""},"categories":[67],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5LhbH-bZm","_links":{"self":[{"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/posts\/46088"}],"collection":[{"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/comments?post=46088"}],"version-history":[{"count":1,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/posts\/46088\/revisions"}],"predecessor-version":[{"id":46089,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/posts\/46088\/revisions\/46089"}],"wp:attachment":[{"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/media?parent=46088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/categories?post=46088"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/tags?post=46088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}