{"id":46215,"date":"2022-05-17T05:52:54","date_gmt":"2022-05-17T05:52:54","guid":{"rendered":"https:\/\/www.uk.newjobvacancies.org\/?p=46215"},"modified":"2022-05-17T05:52:54","modified_gmt":"2022-05-17T05:52:54","slug":"telephone-advisor-acorn-luton","status":"publish","type":"post","link":"https:\/\/www.uk.newjobvacancies.org\/clerical-assistants-jobs\/telephone-advisor-acorn-luton\/","title":{"rendered":"Telephone Advisor &#8211; Acorn &#8211; Luton"},"content":{"rendered":"<div class=\"tdklg678053265a0c6\" ><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\n<ins class=\"adsbygoogle\"\n     style=\"display:block; text-align:center;\"\n     data-ad-format=\"fluid\"\n     data-ad-layout=\"in-article\"\n     data-ad-client=\"ca-pub-5811055133939296\"\n     data-ad-slot=\"8669520966\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/div><style type=\"text\/css\">\r\n.tdklg678053265a0c6 {\r\nmargin: 5px; padding: 0px;\r\n}\r\n@media screen and (min-width: 1201px) {\r\n.tdklg678053265a0c6 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.tdklg678053265a0c6 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.tdklg678053265a0c6 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.tdklg678053265a0c6 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.tdklg678053265a0c6 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n<p><strong>Job Description<\/strong><br \/>\nAcorn is proud to be partnering with the NHS with excellent opportunities across the UK. We are currently looking for a Telephone Advisor to join busy team in Luton area.<br \/>\nFull time, 37.5 hours &#8211; Temporary contract.<\/p>\n<p><strong>Role and Responsibilities:<\/strong><br \/>\n* Managing all incoming communications including telephone, fax or letter and\/or any other forms of communication.<br \/>\n* Using of information systems to establish the urgent status of potential new referrals.<br \/>\n* Managing day to day enquiries and requests for information.<br \/>\n* Working to agreed pathways and protocols to support Community Nursing team.<br \/>\n* To be the first point of contact for the service user or carer\/relative, establishing the nature of the communication.<br \/>\n* To answer all incoming telephone calls and direct them to appropriate clinician\/ practitioner across the organisation.<br \/>\n* Will be responsible for inputting new referrals onto SPOC data systems<br \/>\n* To provide information to callers in response to enquiries for information, accessing relevant electronic\/web based information directories<br \/>\n* To check the Electronic patient systems to establish whether an individual is previously\/already known and open to the organisation.<br \/>\n* To enter appropriate minimum data set on Customer Relationship Management System\/ electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative requirements.<br \/>\n* To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician\/practitioner.<br \/>\n* To contribute to the continuous improvement of service provision by communicating service user feedback.<br \/>\n* To effectively manage incoming and outgoing post.<br \/>\n* To establish priorities, work independently, and proceed with objectives with minimal supervision.<br \/>\n* The Single Point of Access is a 24 hour a day, 365 days a year service and Referral Advisers will be expected to work a shift pattern to cover.<\/p><div class=\"cfuxi678053265a112\" ><script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\n<ins class=\"adsbygoogle\"\n     style=\"display:block; text-align:center;\"\n     data-ad-format=\"fluid\"\n     data-ad-layout=\"in-article\"\n     data-ad-client=\"ca-pub-5811055133939296\"\n     data-ad-slot=\"8669520966\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/div><style type=\"text\/css\">\r\n.cfuxi678053265a112 {\r\nmargin: 5px; padding: 0px;\r\n}\r\n@media screen and (min-width: 1201px) {\r\n.cfuxi678053265a112 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 993px) and (max-width: 1200px) {\r\n.cfuxi678053265a112 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 769px) and (max-width: 992px) {\r\n.cfuxi678053265a112 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (min-width: 768px) and (max-width: 768px) {\r\n.cfuxi678053265a112 {\r\ndisplay: block;\r\n}\r\n}\r\n@media screen and (max-width: 767px) {\r\n.cfuxi678053265a112 {\r\ndisplay: block;\r\n}\r\n}\r\n<\/style>\r\n\n<p><span style=\"font-size: x-large;\">Click here to <a href=\"https:\/\/www.acornpeople.com\/\">Apply Online<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description Acorn is proud to be partnering with the NHS with excellent opportunities across the UK. We are currently looking for a Telephone Advisor to join busy team in Luton area. Full time, 37.5 hours &#8211; Temporary contract. Role and Responsibilities: * Managing all incoming communications including telephone, fax or letter and\/or any other [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":""},"categories":[67],"tags":[],"jetpack_featured_media_url":"","jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5LhbH-c1p","_links":{"self":[{"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/posts\/46215"}],"collection":[{"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/comments?post=46215"}],"version-history":[{"count":1,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/posts\/46215\/revisions"}],"predecessor-version":[{"id":46216,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/posts\/46215\/revisions\/46216"}],"wp:attachment":[{"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/media?parent=46215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/categories?post=46215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uk.newjobvacancies.org\/wp-json\/wp\/v2\/tags?post=46215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}